Frequently Asked Questions — National Hotel Supplies WA
Frequently Asked Questions

Q: Can only hotels and motels order products from your site?

A: Not all all. We service all facets of the accommodation industry, including but not limited to, serviced apartments, resorts, retreats and spa’s, airbnb hosts, b&b’s, holiday parks and holidays homes.

 

*Q: Do you have a shop I can visit?

We are predominately an online store, this helps us to keep the cost of goods to a reasonable price. Having a shop comes with large overheads and that in turn would require us to increase our pricing.

We do have a pick up point in Perth that you can collect your order from, but this is literally just a pick up point.

 

Q: Is it safe and secure to purchase on-line with my credit card?

A: Yes, it is a high priority here at National Hotel Supplies. Our site is completely certified to ensure all of your information is secure and private. We have an SSL (Secure Sockets Layer) certificate from Rapid SSL which provides online security to secure online transactions.

We will take all reasonable steps to store your personal information securely. In particular, we want you to feel confident in dealing with us on the internet. To ensure your security and our own, we only use PCI compliant gateways.

 

Q: What is an SSL?

A: SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.

 

Q: Do you deliver to my area?

A: We deliver our products to anywhere in Australia and some islands, however depending on your area/postcode we may need to provide a customised quote.

 

Q: What is the delivery fee to my postcode?

A: Our prices are as follows:

  • Mainland Queensland $16.90/delivery
  • New South Wales and the Australian Capital Territory = $18.90/delivery
  • Victoria $18.90/delivery
  • South Australia $23.50/delivery
  • Western Australia $19.90/delivery
  • for all other states, territories and islands we will provide you with a quote before accepting payment

Note: there is an additional delivery charge for back-ordered items.

 

Q: Can I get samples before I buy?

A: Yes, depending on the samples required, there is a minimum charge of $8.25 which includes postage. Please call us to discuss.